Service?

Friday, 4 April 2014

more satisfied being un-happy?


Posted by Dave at 07:00 No comments:
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"A Thrilled customer is the most potent marketing asset your organization can leverage." - John Jantsch

"Think like a customer." - Paul Gillin

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ServeClicksor

Poor service

What does poor service look like? Since you are a customer, too, you know the specifics. Here are the top ten for your review:

  • Lack of manners
  • Rude discourteous behavior
  • Long waits on the phone
  • Long waits in line
  • Lack of knowledge of the product or policy
  • Lack of follow-through
  • Not resolving a complaint
  • Unresponsive technology or not knowing how to use it
  • Can’t get a hold of a real person
  • Unfulfilled promises, lies and other deceptions
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