!!!

(I’m the assistant manager of my store. I’m at work on a quiet day when I get the following call.)
Caller: “Hello. I’ve got a problem here.”
Me: “Sorry to hear that. What’s the issue?”
Caller: “A refund with you guys didn’t show up on my credit statement!”
(It’s rare, but possible for an employee to make the mistake of charging the card a second time instead of refunding the money, so I check that right away.)
Me: “Oh, dear… By any chance does the same charge from us come up twice? If so—”
Caller: “No, no. There’s just no refund listed!”
(Baffled, I get her to give me the date and number from her receipt so I can look up the transaction.)
Me: “Oh, so, this is the sale transaction, not the refund. When did you come in to return the items?”
Caller: “I didn’t.”
Me: “You… Sorry, what?”
Caller: “I didn’t return them.”
Me: “So… you didn’t actually do a return with us, and now you’re wondering why there’s no refund on your credit statement?”
Caller: “Well, it just sounds silly when you put it like that!”

more satisfied being un-happy?

recent letters from consumers

Guest/ Passenger / Client reviews

Are apparently so important in deciding whether or not an airline/ restaurant or hotel survives in business these days.  (according to hotel impossible and other such programs/ websites I have viewed or watched.  THE POWER OF THE CUSTOMER? BLOGGER!

Good but could be better!

I had lunch here today, a beef burger, chips and café late, while my mom was having her hair cut (first time in 3 months since she had her bad fall on 20 August).  The place serves good food but the atmosphere is bad, no music and the husband and wife who own it are not the most friendly hosts in the world!  A bit stand offish which projects itself as rudeness!  Maybe they are just reserved people.  I did ask the owner for a business card to promote her dining establishment on my blog, because despite the lack of  music I like the place, it has a nice European feel.

6/10 from me!

shop till your internet typing finger drops!

I have never done so much shopping on the net before, however ever since my mom's bad fall on 20 August, we have bought groceries 4 times - once from Woolworths and 3 times from Pick 'n Pay, who are delivering more groceries to me tomorrow morning.  Pick 'n Pay offer the best service out of the two food stores, apart from the 3 or 4 grocery substitutes.  Woolies even delivered us Mr. Duncan's chips and peas  (which they never came to collect even though we phoned them to tell them this!), the delivery was 3 hours later than the time we booked too.  Pick 'n Pay charge R50 - R80 per time they deliver shopping to you whereas woolies online shopping service offers free delivery.

So Pnp best in my opinion!

Weeks Great Service - Netcare 082911 - who transported my mom to hospital this morning

Professional Caring Paramedics arrived within 5 minutes of my call to them this morning.  Thanks for a great service.