goes a long way to create a happy consumer

Alaskan Airlines

They get my great service provider of the week award. 10/10
Why?  I have never flow Alaskan Airlines before, and I might never but they did thank me for my ongoing customer support this morning!  Way better than a certain Dutch Airline I have flown with every year from CPT to AMS and back and they have never thanked for my ongoing support and their flying Blue frequent flyer program has never ever given me anything!

‎Charne Spochter‎ to Table View 

Oh my word! I have been sitting at FNB bayside bank for literally two hours now waiting to be helped ! Sooo not impressed with this new number system 😤

Barry Treen Bishop  I was told at Telkom Mobile that they carried the LG range but nobody ever bought them. I wouldn't touch any LG products after my washing machine and dishwasher fiasco.

Pieter Henning added 2 new photos — feeling furious.

Pretoria · 

I'm truly fed up..disgusted and heartbroken that i paid thousands for a phone and i can barely do stuff like log into my accounts,type or make a call etc because of a dead spot on the touchscreen. To replace the screen will cost the same amount as to buy another phone. Money i dont have to spend yet again after i just bought this phone a month ago! Replacing the screen wont help either. Its a software issue and LG knows about this on almost sll of their pjones (just go google or youtube itandull see) and they do ABSOLUTELY FUCKING NOTHING to fix it. We the owners of these defective devices just have yo bear with this shit until the day i lose it out of frustration and throw this piece of shit phone into pieces against a fucking wall !!!!!!!!!!!

bad customer experience?

Edgars

When it comes down to it, many customers don't even bother to complain. They simply leave and buy from your competitors. Research suggests that up to 80 percent of customers who leave were, in fact, "satisfied" with the original company. Obviously, customer satisfaction is not enough. Businesses nowadays need to positively delight customers if they want to earn their loyalty.

It may seem counter-intuitive, but a business owner’s ability to effectively deal with customer complaints provides a great opportunity to turn dissatisfied customers into active promoters of the business. Here are some customer-oriented tips I’ve learned while working in the business coaching business:

• Listen carefully to what the customer has to say, and let them finish. Don't get defensive. The customer is not attacking you personally; he or she has a problem and is upset. Repeat back what you are hearing to show that you have listened.
• Ask questions in a caring and concerned manner. 
  The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to conclusions.
• Put yourself in their shoes. 
  As a business owner, your goal is to solve the problem, not argue. The customer needs to feel like you’re on his or her side and that you empathize with the situation.
• Apologize without blaming.When a customer senses that you are sincerely sorry, it usually diffuses the situation. Don't blame another person or department. Just say, "I'm sorry about that.”
• Ask the customer, "What would be an acceptable solution to you?"
  Whether or not the customer knows what a good solution would be, I’ve found it’s best to propose one or more solutions to alleviate his or her pain. Become a partner with the customer in solving the problem.
• Solve the problem, or find someone who can solve it— quickly!
  Research indicates that customers prefer the person they are speaking with to instantly solve their problem. When complaints are moved up the chain of command, they become more expensive to handle and only add to the customer's frustration.
There is no getting around customer complaints, regardless of your industry. However, by employing these steps and taking the time to review the issue with the customer, you can turn challenges into something constructive.

This weeks good service award

goes to Ferrymans @ the V&A Waterfront

bad service pam golding

our Geyser has not been working since Wednesday! Shocking service from pam golding rental property service - they sent an email to the owner of our rented apartment on Wednesday! Why won't he come fix it or why do they (the agents) not phone him? We as tenants are not allowed to contact him (the owner) or get it fixed privately!

Chat conversation end

Peter M Moon

55 mins · BlackBerry Smartphones App · 

Since when do a streetwise 2 an chip from kfc get served with 7 chip? Bleri skelims !!!!

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Matrix Computers at the Paddocks Shopping Centre in Milnerton

Offered excellent service when my laptop was acting up.  They charged me nothing!!  for the servicing of my laptop as they could find nothing wrong with it.  So why it was acting up - search me???!!!???

BEWARE credit card thieves everywhere these days