bad air

this is from a letter to the editor in the Cape Argus.
I love your airline and have never had any problems personally, when I have flown kulula.com but this is awful service and your crew on this flight need a good talking to?  All low cost carriers have min time on the ground to keep revenue up but making sure you have enough air sick bags is kind of important?

Please sort this problem out Erik as it is impossible to get onto your customer care website too (I tried to post this item to you but it is not possible! -why do I care as this incident did not happen to me?  Because you are a super low cost airline in my opinion but is all in the detail?