Our great service provider for this week is believe or not South African Home Affairs. They used to be well known for their inefficient and bad service. - Last week Friday I applied for a renewal of my Passport and after spending 4, yes 4 hours in their Paarl Office applying for this. I was told to come back in 3 weeks or when I got a second SMS (text message) from them. The first one arrived (text message to say my application had been received on Friday last week at around 4pm), I thought it would be the same lengthy process as when I applied for my SA Passport at Bellville in 2005 and had to go on my holiday (for my 25th birthday) in Mauritius on a Temporary passport!
Thanks for improving your service Home affairs.
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