Dear FNB,
As a Private Clients client (whatever that means,) I have to say publicly that I am extremely dismayed and disappointed at your unannounced change of policy at your SLOW Lounges. Only being granted access 90-minutes prior to flight departure is “daylight robbery” considering you do bill clients R 250 for access. But more importantly, this lounge was a haven for business people flying across SA to catch up with email, complete work (as I had hoped to) and be in an environment that was comfortable and quiet.
I travel to JHB from Cape Town to JHB 2-3 times per month. The SLOW Lounge is an essential part of being able to do business. Restricting use arbitrarily for whatever (unjustifiable) reason I was given by the SLOW Lounge staff is your issue – not your customers. Often the wait time is in excess of 90-mins and R 250 for 90-mins is exorbitant. I'm happy to supplement access if the wait is 3+ hours as it is today. But I still want access. There is no alternative at JHB Domestic terminal – where does one go?
FNB for such a forward thinking bank this is by far the worst, poorly thought through policy you have enacted over night. Sitting at the lounge reception almost every other customer is verbally attacking the receptionists as you clearly failed to communicate this through, or forfeited your usual high customer service for something I've only experienced at lower-end service suppliers. No longer am I comfortable recommending FNB to friends and family to transfer to FNB where this is ridiculous.
3-hours is adequate. But if clients wish to enter please charge (me or them) an additional charge that we bear personally.
I understand that this sounds like a middle-class problem, but I'm now stuck at an airport with no battery on my iPhone or Mac with a deadline looming having presumed I had this hub to work remotely.
Poor show FNB. Very poor show!
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