Mykonos Langebaan

8:11 AM

 

 

Good day Dave

Thank you for providing the positive and negative aspects of your stay at our resort. We will always provide feedback to our guests as it is very important to keep a good personal relationship. We want to know which aspects you enjoy, which areas improvements are needed and suggestions for more facilities that would improve your stay.

I would firstly just like to explain the scaffolding situation again. It was put up to fix a few tiles on the roof, it was not there to be an inconvenience to our guests and as all maintenance work it was declared to be a safe environment by the Health and Safety Committee as was indicated on the scaffolding itself. We understood your point of view and accommodated your query by changing your booking to a bigger apartment away from the work.

As the resort consists of 361 units and we are extremely busy at all times you can imagine how time consuming it is to get all the units ready in time. Our arrival and departure times are also in conjunction with other resorts of a similar size. Our guests are welcome to use the facilities before the official check in time or an earlier arrival can be arranged a day prior if possible.

The Cascades apartments you occupied is the 3 star rated option. If this is not to your liking we also have upgraded refurbished units. All the different types of accommodation are specified on our website for future reference,www.clubmykonos.co.za. Earlier this year we started with a refurbishment schedule in the Cascades as well, we will be redoing all these units to a more modern and new age standard.

Our sincere apologies that your unit door was not closed after cleaning commenced, also that you found the service just to be okay. Unit doors have to be closed afterwards, I am sorry that the staff refrained from doing so. I will definitely follow up with the responsible staff members to avoid a similar occurrence.

We are also currently busy with a television reticulation process throughout the resort, this will ensure that the signal will be perfect.

No need to be worried about the legendary Chester, he is probably the most well looked after donkey and have frequent check-ups by his own personal vet. Chester becomes quite upset if his handler Edward does not take him out to do rides, it is very comical to see the show he puts up.

Your thorough description of all the aspects that attracted you makes for a great read. I will definitely pay your compliments to our staff as well, thank you for pointing out the great service received.

Improvements can definitely be made in certain areas and we are most definitely up for the challenge. I assure you that our guests’ happiness is very important to the management of this resort and we will continue to strive for perfection.

Thank you for choosing our resort as your holiday destination, we sincerely appreciate your visit. You are more than welcome to contact us for assistance on 022 707 7000.


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Club Mykonos

Recently I stayed at Club Mykonos in Langebaan "your piece of Greece on the West Coast" is their marketing slogan.  We booked it before our house sold so that we would have somewhere to go to on 1 December, the day our house got transferred to the current owners.  We booked two weeks (1-15 December 2015).  Our booking was made via booking.com  This resort has had really bad guest reviews before so I decided being an affiliate on a travel site and having two consumer/establishment rating blogs, heroawards.blogspot.com and heroawards1.blogspot.com, I would give my honest opinion on this resort.

Check-in - This was a quick and easy process but cannot be done until 4pm - why?

Rooms - We were firstly allocated a room on an active building site.  It had scaffolding and building rubble everywhere - I even had to move a plank of wood so that our porter could get his trolley, with our stuff in it, through the ruble!  This despite us asking for a quite room with easy access (I do have a slight disability! visit alifenotlikeyours.blogspot.com).  We never went into that room because once the porter had managed to jiggle the key in the Kaliva's lock (on the fifth jiggling of the key the door opened!),  my mom and I were so unhappy about the room we were allocated so we took our stuff back to our car and went back to reception.  The two young male receptionists were both very pleasant and offered to find us a new room as soon as possible. (my mom did however threaten to sleep in the lobby with me during our stay if this could not be sorted - seeing as how they had already taken payment of the R11000 plus we paid to stay there! and apparently the money was not refundable!  - I think that policy needs changing - SA consumer Rights would agree!  - If it wasn't your fault, it shouldn't be your problem!  

When we finally got into our Kaliva it was clean but very outdated furniture and very hard beds.

Cleanliness of the Kalivas is ok (and I say only ok because we were in our Kaliva one day during the cleaning process. (A squirt or two of detergent into the basis, collecting old towels, put all the dishes in the sink at once and clean them. Sweep the floor and that was it!)

The general areas near the Kalivas is a bit scruffy with rubbish (cans, chip packets and Cigarette butts are everywhere) – sis!

The staff here are all very friendly and greet you when you go past them.

The Cleaning staff did however not shut Kaliva doors behind them when cleaning the Kalivas.

This is super important regarding security – hotel cleaners MUST ALWAYS close a room door behind them when cleaning a room not only so that no Joe Soap can walk into your room and help himself to your possessions but also for the cleaners safety. Hotel cleaners in the world have been assaulted by thieves before when somebody of disrepute has gone into a room in a hotel to take stuff.  This was not done I walked into my Kaliva a few times and the cleaner just assumed it was me staying there? 

Conference Centre – I only went there to use the loo.  It is super clean in the Conference facility and the receptionist told me you can have 4 smaller or one big conference room. Good to know for my next conference!?!  One day maybe I will hold a conference there? 

Pools – There is a lovely big outdoor swimming pool and a few small ones near the Kalivas.

TV Reception - This was very poor on most stations.

Feral Cats - being a felinofile (a cat lover) I love cats, and this may sound odd but all these kitties running around is lovely!!

Chester the Donkey - he is a legend but is apparently being retired at the end of this.  His handler, William, who is also being retired with chester (he is about 80 too?!), told us in Human years Chester is about 80. My goodness.  An old age to be giving children rides.

Views - there are some amazing views at this resort, be it at the poolside overlooking the ocean or at the Marina or just the resort itself - you could almost imagine you were in Greece.

Overall - "It is what it is!" It needs a lot of improvements done - but done the correct way - i.e. do not allocate guests who have paid to stay at your resort, rooms on active building sites!  I have a hotel and catering Management Diploma and I did study via correspondence, but my notes did say when you do heavy maintenance in a hotel/resort you must block off the section being maintained and not have guests on either side of the room being maintained - the renovations on the Kaliva next to ours started at 6 am and ended at about 6pm?

My rating of this piece of Greece 6/10 - a low score but some good/ some bad "just get it right!" so that people get the value you claim to offer.

I await a reply from you Club Mykonos, if you do not reply I guess it shows that once you got the money you do not care?!?  Anyway if you do reply, your reply will be posted on my blog!

REVIEWED BY DAVE!

John Beale ‏@jtbeale  18 Sep 2013

Thanks @MINISouthAfrica for sorting out my service issues and for the gift to say sorry. #brandplus

Donovan van Senus ‏@donny_vs  17 Sep 2013

Wow. What great food and service from @ColCacchio Knysna. #brandplus

Phil de Lange ‏@TakeYourPhil  19 Sep 2013

Here's a tweet thanking Fazeela from Game, Kenilworth for replacing my broken oven and believing me that I lost my slip. #BrandWin

Graeme Birch ‏@birchx4  18 Sep 2013

Quite impressed with @TelkomZA. They found a fault on my line and have credited my whole month's fee's back to me... #brandwin

Here are the top six reasons why customer satisfaction is so important:

• It’s a leading indicator of consumer repurchase intentions and loyalty
• It’s a point of differentiation
• It reduces customer churn
• It increases customer lifetime value
• It reduces negative word of mouth
• It’s cheaper to retain customers than acquire new ones

SAA BAD SERVICE

Cindi Onia – 1 star

What a disgusting morning and experience I have had trying to change 3 SAA business class tickets since 7h00am and still HOLDING!!! I reckon I am on my 15th phone call between SAA reservations and SAA voyager. I am not sure if they are being paid to work in a CIRCUS and treat customers as MONKEYS as that is the way I feel I have been treated by all to name a few: Calvin, Dubezelo, Lindelani, Tulani, Martha, Zamo & Noa. Each consultant has something different to be told and explained and I cannot believe that this is an international world known company!!!!!! What a shame to be dealing with such a company that carries such a HUGE brand name. Lets hope I am off the line by the time the plane departs on Saturday night.

Michelle Kainto‎Table View Neighbours (New)

7 mins · 

So.. it obviously is not important when crime is committed anymore. My case of fraud from being scammed with a rental agent gumtree ad with the police was for some reason closed (which I only found out after calling to check on the progress) and to what reason I have not been able to determine after calling for days now and after being promised that they will call me back. My case which was logged in August has to be retrieved from archives even though one police officer was able to retrieve it another cannot? After holding now to talk to the station commander the lady just put down the phone in my ear after I told her it's a good thing I'm not calling to report a crime or anything because I've been holding for almost 10mins.. faith in the police right now - zero.

Chris Swanson‎Table View Neighbours (New)

2 hrs · 

Dear Sir,

Attached please find a photograph of a Taxi that operates in the Tableview/Parklands area.

This taxi is heavily branded with your Deep Heat Logo, and clearly sponsored by your Company.

I wish to bring to your attention that the driver of this taxi is guilty of breaking the Law on numerous occasions during every single day that he drives around with your Company Logo displayed all over it!!

My question to you Sir is this:

Can there be any real value attached to paying to have your company's product displayed all over a vehicle that is constantly bringing it into disrepute by driving like a madman with zero regard for the rules of the road and other drivers, and putting peoples lives at risk??

This photo was taken on the corner of Blaauwberg and Raats in Tableview, and is a clear violation of the Law, as that is a red line demarcated area, where said taxi is blocking the left only turning lane by deliberately stopping and waiting for passengers.

His assistant can be seen on the left, calling prospective passengers, with clear disregard for anyone wanting to turn left.

Is THIS the way you want to see your product displayed and associated?

Just asking??

Best regards

Chris Swanson
071 871 2362

— feeling bad.

Anthony Wayment-Nel

Dear FNB,

As a Private Clients client (whatever that means,) I have to say publicly that I am extremely dismayed and disappointed at your unannounced change of policy at your SLOW Lounges. Only being granted access 90-minutes prior to flight departure is “daylight robbery” considering you do bill clients R 250 for access. But more importantly, this lounge was a haven for business people flying across SA to catch up with email, complete work (as I had hoped to) and be in an environment that was comfortable and quiet.

I travel to JHB from Cape Town to JHB 2-3 times per month. The SLOW Lounge is an essential part of being able to do business. Restricting use arbitrarily for whatever (unjustifiable) reason I was given by the SLOW Lounge staff is your issue – not your customers. Often the wait time is in excess of 90-mins and R 250 for 90-mins is exorbitant. I'm happy to supplement access if the wait is 3+ hours as it is today. But I still want access. There is no alternative at JHB Domestic terminal – where does one go?

FNB for such a forward thinking bank this is by far the worst, poorly thought through policy you have enacted over night. Sitting at the lounge reception almost every other customer is verbally attacking the receptionists as you clearly failed to communicate this through, or forfeited your usual high customer service for something I've only experienced at lower-end service suppliers. No longer am I comfortable recommending FNB to friends and family to transfer to FNB where this is ridiculous.

3-hours is adequate. But if clients wish to enter please charge (me or them) an additional charge that we bear personally.

I understand that this sounds like a middle-class problem, but I'm now stuck at an airport with no battery on my iPhone or Mac with a deadline looming having presumed I had this hub to work remotely.

Poor show FNB. Very poor show!

Great service South African Home Affairs

Our great service provider for this week is believe or not South African Home Affairs.  They used to be well known for their inefficient and bad service.  - Last week Friday I applied for a renewal of my Passport and after spending 4, yes 4 hours in their Paarl Office applying for this.  I was told to come back in 3 weeks or when I got a second SMS (text message) from them.  The first one arrived (text message to say my application had been received on Friday last week at around 4pm), I thought it would be the same lengthy process as when I applied for my SA Passport at Bellville in 2005 and had to go on my holiday (for my 25th birthday) in Mauritius on a Temporary passport!
Thanks for improving your service Home affairs.

I had lunch here excellent food, coffee and great service as ever! Thanks

Excellent Service we got from them, when our shower needed fixing - I would recommend them

it's an excellent service